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All orders will be acknowledged either by fax or email.
If you do not receive a confirmation of the order received within 48 hours please contact the Sales Office to confirm the order has been received.
Due to possible transmission errors we are not responsible for orders sent by email or fax which are not received and acknowledged by the Sales Department.
To insure order and/or imprint accuracy we do require a signed copy of our supplied Order Confirmation and E-Proof if applicable. We are not responsible for errors found after signed approvals have been received.
Changes made to the original Purchase order must be made in writing and/or a Revised Purchase Order.
FOB: Unless otherwise noted FOB: Newmarket, ON L3Y 9E9, CA
Our default shipping provider will be the least expensive option. A customer may choose to ship on their provided shipper account. A surcharge may apply.
Shipping Tolerance: A standard industry standard shipping tolerance of +/-10% of the order quantity applies. Overruns will automatically be shipped with the order and invoiced accordingly. Exact quantity shipment requests are subject to a surcharge.
Drop Ship: Drop shipping to multiple locations is available. A charge of $6.00 net per location will apply. Fee does not include any additional custom packaging. Customer will provide an Excel spreadsheet by location and quantity.
Product is guaranteed against damage or breakage to the original destination only if not shipped on your carrier account.
We do not guarantee product that is repacked or reshipped to additional locations.
Claims for damaged or missing product must be received within 2 business days of product receipt. Claims presented after the 2 day period will not be honored.
Please contact your Sales Representative to receive a RMA or process a claim.
Samples of Stock Standard items are available at No Charge and subject to stock availability. A maximum $15.00 (net) value is applied to all No Charge sample requests. Customer is required to supply shipper number. Sample requests exceeding the $15.00 limit are payable by credit card at time of order placement.