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Returns & Cancellations

If there is a problem with your order, please contact our Customer Service department within 24 hours. Cancellations are reviewed on a per-order basis, subject to review of material costs, production schedules and delivery expectations. No returns of any kind will be accepted, after a period of 30 days from shipping date of order. A return authorization number must be obtained, prior to return of goods, and must accompany all authorized returns.

To qualify for a return or exchange, the item must meet the following criteria:

  • The item must be in its original packaging.
  • The item should not have been used.
  • Item must be in new and resalable condition.
  • Need a Return Authorization number that needs to be included with your return to Instachange Displays Ltd.

A re-stocking charge equal to 15% of all materials and services invoiced, together with all freight charges, will apply to all returns.